This
Privacy Policy describes how PCPlanetMarket.com collects, uses, and discloses
personal information when you use our website and services. By accessing or
using our website, you agree to the terms of this Privacy Policy.
Information
We Collect:
Personal
Information: When you make a purchase or register an account with us, we may
collect personal information such as your name, email address, shipping
address, and payment details.
Login
Information: We automatically collect certain information when you visit our
website, including your IP address, browser type, and pages you visit.
Cookies: We
use cookies and similar technologies to enhance your experience on our website
and to collect information about your browsing activities.
Use of
Information:
We use the
personal information we collect to process orders, provide customer support,
and improve our services.
We may use
your email address to send you promotional offers, updates, and newsletters.
You can opt out of receiving these communications at any time.
We may use
aggregated and anonymized data for analytical purposes and to improve our
website and services.
Information
Sharing:
We may
share your personal information with third-party service providers who assist
us in delivering our services, such as payment processors and shipping
companies.
We may
share your information to comply with applicable laws, regulations, or legal
proceedings.
We do not
sell, trade, or rent your personal information to third parties for their
marketing purposes.
Data
Security:
We
implement reasonable security measures to protect your personal information
from unauthorized access, alteration, or disclosure.
However,
please be aware that no method of transmission over the internet or electronic
storage is 100% secure.
Third-Party
Websites:
Our website
may contain links to third-party websites. This Privacy Policy does not apply
to those websites, and we are not responsible for their privacy practices. We
encourage you to review the privacy policies of any third-party websites you
visit.
Children’s
Privacy:
Our website
is not intended for children under the age of 13. We do not knowingly collect
personal information from children under 13. If we become aware that we have
collected personal information from a child under 13, we will take steps to
delete the information as soon as possible.
Changes
to the Privacy Policy:
We may
update this Privacy Policy from time to time. Any changes will be posted on
this page, and the “Last Updated” date at the top of the policy will
be revised accordingly. We encourage you to review this Privacy Policy
periodically.
Contact
Us:
If you have
any questions or concerns about this Privacy Policy or our data practices,
please contact us at info@PCPlanetMarket.com
By using
our website and services, you consent to the collection, use, and disclosure of
your personal information as described in this Privacy Policy.
Refund Policy
Our return
policy is as follows: we do not accept returns, but we do offer exchanges
within 14 days of purchase. To be eligible for an exchange, the item must be in
its original condition and packaging, with all tags and labels still attached.
Please contact us to initiate the exchange process. Any shipping costs
associated with the exchange will be the responsibility of the customer. Items
in blister packaging will automatically incur a 15% restocking fee once opened.
Customers may be asked to provide a valid invoice for any returns or exchanges.
Exchanges
We only
replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at alberta@PCPLANETMARKET.COM
Physical damage or modification voids all warranty.
To return
your online order product, you should mail your product to:
PCPlanetMarket.com,
6D – 7398 Yonge St, PMB 855,
Thornhill, ON L4J8J2
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending
on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are
shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will
receive your returned item.
Shipping Policy
These are PCPLANETMARKET.COM’s
General Shipping Terms that apply to all shipping options.
Shipping
Options:
Standard
Shipping, Delivery within 2-7 business days.
Express
Shipping, Delivery within 1-2 business days.
· Delivery times are measured in
business days.
· Delivery Charges will be auto
calculated by Shipping carriers based on your Post Code.
· Delivery Charges does not include
any kind of shipping insurance, email us at info@PCPlanetMarket.com.ca to get a
quote if you want purchase the shipping insurance for your delivery order.
· All orders are subject to a
processing time of 1 to 3 business day prior to shipping.
· The estimated arrival date is not a
guarantee of when the package will be delivered.
· We do not process orders on weekends
or holidays.
PCPLANETMARKET.COM
and our shippers will make every effort to get your order to you within the
allotted time. We do not deliver to PO boxes.
Signature
Requirement
Signature
requirements are based on the shipping method. We cannot add or remove the
requirement for any order. We require a signature upon delivery for the
following order types:
· Large Item Delivery
· Pickup orders
· For items shipped via UPS or
Purolator, it is up to the driver to determine whether or not they can safely
leave a package at the door or if a signature is necessary.
Shipping
Charges
Your total
cost for the purchase of any product will include the shipping and handling
charges shown on your PCPLANETMARKET.COM invoice. Your original shipping fees
are non-refundable in the case of a returned product or lost package. Those
fees are paid for the services provided by and to the original carrier, and
will not be refunded to you if your item is returned for a refund to PCPLANETMARKET.COM.
Delivery
Estimates
Please note
that unless otherwise stated on the Site, delivery estimates are only estimates
and are not guaranteed delivery times, should not be relied upon as such and do
not form part of the contract between PCPLANETMARKET.COM and you.